Frequently Ask Questions

For deliveries, we require a minimum product order of $500 for deliveries within the Gold Coast and Brisbane regions. For locations further away from our Gold Coast warehouse, the minimum hire spend starts at $1000, depending on the distance.

For our DIY service, where you handle the pick-up from and return to our warehouse, a minimum hire amount of $250 is required. Additionally, a $50 pick & prep fee will apply. View our DIY Hire page to see the available items.

Transportation and labour costs for delivery and collection are quoted separately. Many factors are taken into consideration such as travel distance, time and crew required to load and unload, fuel and other truck expenses. Delivery fees will vary depending on the location of your event, and the type and quantity of items of your specific order. We try our absolute best to always make delivery and collection as affordable as possible.

Yes! We do offer a “DIY” hire service, allowing you to pick-up small orders and selected items from our warehouse on the Gold Coast (Monday to Friday, 8:00am – 3:00pm).

View our DIY Hire page to see the available items.

Predominantly, we service Brisbane, the Gold Coast and Northern New South Wales. 

We also travel to the Sunshine Coast, Toowoomba, Goondiwindi, Rockhampton, Coffs Harbour and beyond.

To secure your chosen items, a 40% booking fee is required. The booking fee is non-refundable and non-transferable.

Full payment is required 14 days prior to your event. 

1 month prior to your event date, we will send you a link to our online Booking Forms to complete and return. You can use these booking forms to outline your preferred delivery and pickup dates and times, best on-the-day contact, and venue access notes. A member of our team will contact you, one week prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, you will be required to complete our delivery form.

This covers general cleaning and maintenance of our hire items after your event. It is an industry standard and is a non-refundable charge. 

The General Cleaning & Maintenance Waiver does not cover for missing or damaged items:

• If an item is returned damaged but repairable, you will be sent an invoice for the cost of repair and payment is required within 7 days.
• If an item is unreturned or damaged beyond repair, payment of the full replacement value is required within 7 days.

Please select your hire items wisely. Once your booking fee is received, items cannot be changed. 

For sit-down events, you can reduce the number of chairs, tables and tableware by up to 10%, without any additional charges. Final numbers must be confirmed at least 14 days prior to the scheduled delivery. For reductions greater than 10%, the booking fee amount will be forfeited for the cancelled items.

The 40% booking fee is non-refundable and non-transferable. 

Cancellations up to 14 days prior to your event are eligible for a refund, less the booking fee.

Cancellations within 14 days prior to your event will be refunded the delivery and collection fees only.