FAQs

Enquire
Share your event vision, venue details, and key requirements.
We take the time to understand your brand and objectives from the outset.

Proposal
Receive a clear, itemised quote tailored to your event.
Visual concepts and floor plans are available to bring your vision to life.

Confirm
Secure your booking with a 40% deposit.
We finalise logistics and event details to ensure everything is perfectly aligned.

Deliver & Style
Our team delivers, installs, and styles your space with precision.
After your event, we return for seamless pack-down and collection.

South East Queensland | Darling Downs | North Queensland | Northern NSW

For deliveries, a minimum product order of $500 applies to locations within the Gold Coast and Brisbane regions. For deliveries outside these areas, a minimum hire spend of $1,000 is required, subject to distance from our Gold Coast warehouse.

For our DIY service, where clients arrange collection and return to our warehouse, a minimum hire amount of $150 applies. A $45 pick and preparation fee will also be charged. Please refer to our DIY Hire page to view available items.

Transportation and labour costs for delivery and collection are quoted separately. These charges are calculated based on a range of factors, including travel distance, time requirements, crew needed for loading and unloading, fuel, and other vehicle-related expenses.

Delivery fees will vary depending on the event location, as well as the type and quantity of items included in your order. We are committed to keeping delivery and collection services as cost-effective as possible while maintaining a high standard of service.

Yes, we offer a DIY hire service, which allows you to collect small orders and selected items directly from our Gold Coast warehouse, Monday to Friday between 8:00am and 3:00pm.

Please refer to our DIY Hire page to view the available items.

To secure your chosen items, a 40% booking fee is required. The booking fee is non-refundable and non-transferable.
Full payment is required 14 days prior to your event.

1 month prior to your event date, we will send you a link to our online Booking Forms to complete and return. You can use these booking forms to outline your preferred delivery and pickup dates and times, best on-the-day contact, and venue access notes. A member of our team will contact you, one week prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, you will be required to complete our delivery form.

This covers general cleaning and maintenance of our hire items after your event. It is an industry standard and is a non-refundable charge. 

The General Cleaning & Maintenance Waiver does not cover for missing or damaged items:

• If an item is returned damaged but repairable, you will be sent an invoice for the cost of repair and payment is required within 7 days.
• If an item is unreturned or damaged beyond repair, payment of the full replacement value is required within 7 days.

Please select your hire items wisely. Once your booking fee is received, items cannot be changed. 

For sit-down events, you can reduce the number of chairs, tables and tableware by up to 10%, without any additional charges. Final numbers must be confirmed at least 14 days prior to the scheduled delivery. For reductions greater than 10%, the booking fee amount will be forfeited for the cancelled items.

The 40% booking fee is non-refundable and non-transferable. 

Cancellations up to 14 days prior to your event are eligible for a refund, less the booking fee.

Cancellations within 14 days prior to your event will be refunded the delivery and collection fees only.