We totally get that planning a wedding or event can be super overwhelming. From figuring out your budget, to communicating with vendors and managing your guest list – it’s a lot to wrap your head around!
Here at HEH, we really pride ourselves on making your experience with us easy, enjoyable and stress-free. We go above and beyond for our clients to help them choose the perfect furniture items for their event, and give you complete confidence that everything will be delivered and collected seamlessly on the day.
If you’re currently planning a wedding or event, we wanted to walk you through our process step-by-step so you know exactly what to expect from working with our team. From your initial enquiry to the final pack down, read on for a behind-the-scenes look into your experience with Hampton Event Hire below!
Getting In Touch: Your Initial Enquiry
First things first – we’d love you to get in touch with an initial enquiry so we can learn all about your upcoming event!
We encourage all of our clients to start by browsing through our website, checking out our furniture collections, reading our blogs and stalking our Instagram and Pinterest accounts. This will give you a good idea of what we have to offer, and will help you figure out what kind of style you gravitate towards.
We’d recommend getting in touch around 10-12 months prior to your event if you have your heart set on certain pieces to avoid missing out (although we can always work on a short timeframe if needed!) – check out our furniture hire timeline here for more information on this.
If you already know exactly what you want to hire, you can go ahead and email us your wish-list and we’ll get back to you within 24 – 48 hours. Or, you can call us if you’d prefer to discuss your requirements over the phone. Our team works weekdays between 9am – 5.30pm, so there will always be someone here to take your enquiry.
Not quite sure what you might need? That’s okay, too! If you’re feeling completely lost, simply give us a call and we can give you some tailored advice to suit your requirements. We’ll probably ask you some questions about:
Your event date and venue
Your expected guest numbers
The style of your event – cocktail or seated
The vision you have in mind for the day
Any inspiration you may have already collected such as Pinterest boards or images you’ve seen on our Instagram
You can also ask us about anything you might be struggling with, like figuring out the right furniture quantities or choosing pieces that will suit your venue. Remember, we do this for a living and have worked at most venues across South East QLD and Northern NSW – so take the opportunity to pick our brain (we love it!). Our furniture hire checklist is another great resource to help you figure out exactly what you might need.
If you’re more of a visual person, you can also book an appointment for a complimentary showroom consultation. One of our friendly team members can take you through our warehouse and give you the opportunity to play around with some different styling options, so you can get a true sense of what you like.
Securing Your Booking
After reaching out with your initial enquiry, your dedicated account manager will get to work putting a custom quote together for your wedding.
We’ll need to check the availability of your chosen furniture items on your event date, but if something isn’t available, don’t stress – we’ll always suggest some suitable alternatives. Once your quote has been sent, we’ll hold the items for 7 days so you can review and make any changes as needed. Your quote will also include delivery and pickup costs to and from the venue.
Not 100% sure about your guest numbers at this stage? No problems – we allow you to reduce the quantities of specific items such as dining chairs, cutlery and glassware by up to 10% before the day. You’ll just need to confirm your numbers at least 2 weeks prior to the event, so we can finalise your order.
Ready to lock in your order? Yay! We’ll send through your invoice so you can secure your booking with a 40% non-refundable booking fee. Your final payment will be due 2 weeks before the big day.
We’ll also send through your contract and booking forms – this is where you’ll let us know all of the important event details like your preferred delivery and pickup dates and times, the best contact person on the day, and any additional notes like venue directions or floor plans.
Before Your Event
Now that your order is locked in, you can officially tick “furniture hire” off your to-do list and finish planning the rest of your event!
If you have any questions during the lead-up to your event or want to add some extra bits and pieces to your order, you can contact your dedicated account manager at any time – we’re always here to help.
A few weeks prior to your event, we’ll get in touch again to confirm your delivery and pickup schedule. We always endeavour to schedule this as close as possible to your preferences, and will send you a confirmation sheet including the contact details of your driver so you’ll have all of the information handy. We’ll also give you an “after hours” contact so you have complete peace of mind.
Delivering Your Order
Woo hoo, the big day has arrived! Our amazing delivery drivers will pack the truck and deliver your furniture order to the venue.
We’ll set up any furniture items that require assembly onsite (like dining tables, structures and backdrops) and put bulky items in position for you according to your floor plan or on-site coordinator. Please note that we don’t set-up smaller details like tableware, cushions or vases (our drivers are great at lifting heavy objects, but are definitely not event stylists!).
After the event, our drivers will return to pack down your order and take everything back to the warehouse for cleaning and quality control. Ps – we love to hear from you after your wedding or event, too! Nothing makes us happier than hearing your feedback and seeing all of the beautiful images from your celebration.
Let’s Get Started!
Hopefully you now have a better understanding of the furniture hire process and what you can expect from working with our team! You can learn more about the friendly faces at Hampton Event Hire here, or contact us to get the ball rolling with your upcoming wedding or event.